Knowledge Base

To start using Ridewolf, visit the dashboard and sign up with your business email. You will be asked to set a secure password and verify your email address. Once verified, you can complete your operator profile by filling in your name, position, and department.

After creating your account, you will be assigned to your company workspace. If you are the first person from your organization, you will automatically become the account owner with full administrative access. Otherwise, an existing administrator will need to assign you a role with the appropriate permissions.

Your operator profile supports a dual persona system, meaning you can switch between your operator view and a customer view to test the rider experience directly from the dashboard.

Setting up your fleet begins in the Vehicle Settings section of the dashboard. Here you create vehicle models that define the type of transport you operate, whether that is electric scooters, bikes, or any other vehicle type. Each model includes a name, photo, and configuration parameters that will apply to all vehicles of that type.

Once your vehicle models are created, navigate to the Vehicles section and start adding individual vehicles. You can assign each vehicle a label, select its model, attach tags for easy grouping, and link it to a tracker device. The system supports bulk operations, so you can manage large fleets efficiently using batch actions and QR code generation.

Before going live, make sure to configure your tariff plans and operating zones. Tariffs determine how riders are charged, while zones define where your vehicles can operate, where speed limits apply, and where parking is restricted.

To add a new vehicle, go to the Vehicles page in the Operations section and click Create. Fill in the vehicle label, which is the identifier your team and riders will see, then select the vehicle model you configured earlier. You can also assign tags to categorize vehicles by location, batch, or any custom grouping that fits your operations.

Each vehicle needs to be linked to a tracker device for real-time monitoring. Select the appropriate tracker from your list of registered devices, and the system will automatically begin receiving location and status data. Vehicles start in an inactive state and must be set to available before riders can see them.

For large deployments, use the QR Batch tool to generate QR codes for multiple vehicles at once. Each QR code allows riders to quickly find and unlock a specific vehicle through the rider app.

The Dashboard Home screen is your command center, providing a real-time snapshot of your entire operation. At the top, you will find KPI cards showing key metrics such as active rides, available vehicles, revenue for the day, and support ticket status. Below that, hourly bar charts visualize ride and revenue trends throughout the day.

The dashboard pulls data from multiple sources to give you a consolidated view. You can see maintenance status, rebalancing activity, payment summaries, and support metrics all in one place. Each section links directly to its detailed page, so you can drill down into any area that needs attention.

The overview also includes park proof analytics, showing how many parking verifications have been submitted and reviewed. This helps you monitor compliance and ensure that riders are parking responsibly in your designated zones.

The Ridewolf rider app is available on both Android and iOS. It features a full interactive map showing all available vehicles near the rider, with real-time location updates. Riders can filter vehicles by type and see important details like battery level and pricing before starting a ride.

Riders can start a ride in two ways: by scanning a QR code on the vehicle, or by entering the vehicle code manually. The app supports reservations with a configurable free window, giving riders time to reach the vehicle before charges begin. During a ride, riders see a live timer, distance traveled, and running cost.

The app includes a built-in wallet where riders manage their payment methods and balance. It supports card payments through Stripe, local payment options, Apple Pay, and Google Pay. Riders can enable auto top-up to ensure their balance never runs low during a ride.

Ridewolf provides continuous real-time tracking for every vehicle in your fleet. Each vehicle equipped with a tracker sends regular GPS updates that appear on your dashboard map. You can see the exact location, heading, speed, and battery level of every vehicle at a glance.

The tracking system uses smart clustering on the map, so when you zoom out over a large fleet, vehicles are grouped into clusters with count indicators. Zoom in to see individual vehicles, and click any vehicle marker to view its detailed status including lock state, connectivity status, and current rider information if a ride is active.

Vehicle positions are also used for automated zone enforcement. When a vehicle enters a restricted no-go zone, the system can automatically pause the ride, lock the vehicle, and reduce its speed. When the vehicle exits the zone, normal operation resumes automatically.

Zones are geographic areas that you draw on the map to control where and how your vehicles operate. In the Settings section under Zones, you can create new zones by drawing polygons directly on the interactive map. Each zone has a type, a name, a display color, and optional vehicle limits.

Ridewolf supports several zone types. No-go zones automatically pause rides and lock vehicles that enter the area. Low-speed zones enforce reduced speed limits, and the system automatically selects the strictest limit when a vehicle is in multiple zones at once. You can also create informational zones for parking recommendations or service areas.

Zones can be imported and exported for easy management across multiple cities or regions. You can use bulk actions to update or deactivate zones, and assign tags for better organization. All zone changes take effect across the platform in real time.

Every vehicle in your fleet has a status that reflects its current condition. The main statuses include available, in use, discharged, charging, needs investigation, maintenance, reserved, in transportation, and storage. Understanding these statuses helps you keep your fleet running smoothly.

Some status changes happen automatically. When a vehicle's battery drops to zero, it moves to the discharged status. When the battery recovers, it returns to available. Vehicles in use are automatically marked when a rider starts a ride, and return to available when the ride ends. Statuses like needs investigation, maintenance, and stolen must be set manually by your team.

The Vehicles list page provides a comprehensive table view with filters and sorting for every status, letting you quickly find vehicles that need attention. You can perform bulk actions to update the status of multiple vehicles at once, making fleet-wide changes fast and efficient.

Rebalancing is the process of redistributing vehicles across your operating area to ensure availability where riders need them. The dashboard provides a dedicated Rebalance section with tools for identifying dead zones, areas where demand is high but vehicle availability is low.

You can plan and track rebalancing runs, assigning field staff to pick up vehicles from low-demand areas and deploy them where they are needed. The battery swap module works alongside rebalancing, letting your team swap batteries on low-charge vehicles during the same field run. Tasks are prioritized by battery level and location.

Rebalancing analytics show you the effectiveness of each run, helping you optimize routes and schedules over time. The system tracks completed and skipped tasks, giving you visibility into team performance and operational efficiency.

Ridewolf supports multiple payment providers that you can configure for your riders. The primary provider is Stripe, which handles international card payments, Apple Pay, and Google Pay. For operators in Moldova, the platform also supports MAIB bank cards and MIA instant QR payments.

Riders add their payment method through the app wallet. For Stripe, they securely enter their card details or use Apple Pay and Google Pay. For MAIB, riders are redirected to the bank's secure page. MIA payments work through a QR code that riders scan with their banking app.

The platform supports saved cards so riders do not need to re-enter details for each top-up. Riders can set a default payment method and manage their cards from the wallet screen. As an operator, you can view payment method details in each customer's profile from the dashboard.

Ride pricing in Ridewolf is based on configurable tariff plans that you create in the dashboard. Each tariff defines the key price components: a ride start fee charged when the rider unlocks the vehicle, a per-minute rate for active riding time, a per-kilometer distance charge, and a pause rate for when the rider temporarily stops.

The platform supports three billing modes. Per-minute billing charges riders continuously based on time and distance. Per-hour and per-day billing let riders prepay for a block of time, and if their balance runs low, the system automatically switches them to per-minute billing for the remainder of the ride.

You can also configure progressive discount tiers that reward longer rides. For example, you might offer a ten percent discount after thirty minutes, fifteen percent after one hour, and twenty percent after two hours. Tariffs can be tagged and assigned to specific vehicle groups, so different vehicle types can have different pricing.

Ridewolf uses a prepaid wallet system where riders load funds before or during their rides. The wallet screen in the rider app shows the current balance and offers preset top-up amounts. Riders choose their preferred payment method and confirm the top-up to add funds instantly.

The auto top-up feature is available for riders using Stripe. When enabled, the system automatically charges the rider's saved card when their balance falls below a threshold during a ride. This prevents rides from being paused due to insufficient funds and improves the rider experience.

From the operator dashboard, you can view any rider's balance and payment history. Operators with the appropriate permissions can manually credit a rider's account, for example as a goodwill gesture, or apply fines for violations such as improper parking. All wallet transactions are logged and visible in the payment history.

The Payments section in the dashboard gives you a complete view of all financial transactions across your platform. You can see top-ups, ride charges, manual credits, and fines in a single list. Each transaction shows the amount, payment method, provider, status, and timestamp.

The Analytics section includes a dedicated Payments Analytics page with charts showing payment volume over time, breakdowns by payment type, and provider distribution. This helps you understand revenue trends and identify which payment methods your riders prefer.

For operational monitoring, the dashboard also provides a Pending Webhooks view that shows payment confirmations waiting to be processed. This gives your team visibility into the health of payment processing and helps quickly identify any issues with specific providers.

The Ridewolf dashboard provides comprehensive analytics across every aspect of your operations. The main analytics section includes dedicated pages for payments, vehicles, events, park proofs, maintenance, support, and rebalancing. Each page offers charts, tables, and key performance indicators relevant to that area.

The home dashboard gives you a quick daily overview with hourly ride and revenue charts. Vehicle analytics show fleet distribution, battery level breakdown, and utilization rates. Support analytics track ticket volumes, resolution times, and customer satisfaction ratings.

All analytics pages support date range filtering, so you can analyze performance over any time period. Revenue recommendations provide actionable suggestions to improve your earnings based on historical patterns and fleet performance data.

The Vehicle Search page in the Analytics section gives you a map-based view of your fleet with powerful filters. You can search for vehicles by status, battery level, zone, or tags, and see the results plotted on the map. This visual approach makes it easy to spot patterns in vehicle distribution.

Dead zones analysis in the Rebalance section highlights areas on the map where rider demand exceeds vehicle availability. These are shown as colored regions, helping your operations team prioritize where to deploy vehicles next. The map updates based on historical ride data and current fleet positions.

The Recent Events log captures all significant activities across your platform, from vehicle status changes to ride completions. While not a traditional heatmap, this event stream gives you a real-time pulse on your operations and helps identify issues as they happen.

Revenue tracking in Ridewolf spans multiple analytics pages. The Payments Analytics page shows total revenue over time with breakdowns by payment type and method. You can filter by date range to compare performance across periods and spot trends in rider spending.

Vehicle analytics provide utilization metrics that directly impact revenue. You can see which vehicles are generating the most rides, which models have the highest uptime, and where battery issues are causing vehicles to go offline. This data helps you make informed decisions about fleet expansion or reallocation.

The Revenue Recommendations page uses historical data to suggest specific actions that could increase your earnings. These suggestions might include adjusting pricing in high-demand areas, optimizing rebalancing schedules, or expanding your fleet in underserved zones.

Each vehicle in your fleet connects to the Ridewolf platform through a tracker device installed on the vehicle. Ridewolf supports trackers from multiple manufacturers, including OMNI and Segway devices. When a tracker powers on and establishes a connection, it begins sending regular data updates including GPS position, battery level, speed, and lock status.

To register a new tracker, go to the Settings section and open the devices page. New devices are automatically detected when they first connect to the platform. Each device is identified by a unique number and is assigned to your company. You then link the device to a specific vehicle in your fleet.

The system manages over a thousand connected devices simultaneously, with each device maintaining a persistent connection for instant communication. This always-on connection enables real-time tracking and immediate response to commands like lock and unlock.

From the dashboard, you can send commands to any connected vehicle in your fleet. The Quick Commands panel on each vehicle's detail page gives you instant access to the most common operations: lock, unlock, ring the alarm to help locate a vehicle, turn the headlight on or off, and request the current position.

More advanced commands include adjusting speed modes, controlling the engine, managing the battery lock, and rebooting the tracker. Speed modes let you set three levels of maximum speed that can be applied based on the zone the vehicle is in, for example a slower mode in pedestrian areas and full speed on dedicated lanes.

All commands are executed securely through a multi-step verification process. The platform requests a one-time key from the device before sending sensitive commands like lock and unlock. This ensures that only authorized commands from your dashboard are executed on the vehicle.

Battery management is critical for fleet operations, and Ridewolf gives you full visibility into every vehicle's charge level. The vehicle list displays battery percentage as a column that you can sort and filter, making it easy to find vehicles that need charging. Battery status is updated with each tracker data transmission.

When a vehicle's battery reaches zero, it automatically changes to a discharged status and becomes invisible to riders in the app. Once the battery is recharged and reports a positive level, the vehicle automatically returns to available status. This automated cycle prevents riders from renting dead vehicles.

The Battery Swap module provides a task queue for your field team to manage battery replacements efficiently. Tasks are automatically prioritized by charge level and location, and your team can view them on a map to plan the most efficient routes. Completed swaps are tracked in the system for performance reporting.

In the Settings section under Users, you can add new team members by creating operator accounts. Each operator has a profile with their name, position, department, and contact information. You can track their activity, view their session history, and add internal comments to their profile.

Roles define what each team member can access and do on the platform. Ridewolf includes a flexible permission system where you create custom roles with specific access rights. For example, you might create a Support Agent role with access only to tickets and conversations, or a Fleet Manager role with full access to vehicles and zones but no payment permissions.

Each role has a detailed permission matrix covering every section of the dashboard. You can set read, create, edit, and delete permissions independently for each module. One role can be set as the default for new operators, streamlining the onboarding process for your team.

Ridewolf keeps your team informed through an alerts and notifications system that you can configure in Settings. You can set up alerts for important events such as vehicles going offline, low battery warnings, or unusual ride patterns. Notifications appear in the dashboard and can be sent via email and SMS.

The platform uses a real-time notification channel in the dashboard that delivers updates instantly. When a tracked device connects or disconnects, the dashboard immediately shows a notification so your team can respond. Chat messages from riders also appear as real-time notifications for support operators.

For rider-facing communications, the platform sends email and SMS notifications for events like account verification, payment confirmations, and ride receipts. You can manage notification templates and configure which events trigger rider communications.

Ridewolf supports multiple languages for both the operator dashboard and the rider app. The platform currently offers English, Russian, and Romanian interfaces. Operators can switch their dashboard language at any time from the login screen or their profile settings.

The dashboard includes a built-in dark mode that you can toggle from your preferences. Dark mode adjusts all interface elements for comfortable viewing in low-light environments. The map also offers multiple styles including light, dark, and satellite views that you can switch independently.

For your brand identity, the My Company section in Settings lets you customize the platform appearance with your company colors. A color picker tool allows you to set your primary brand color, which is applied across the rider app and certain dashboard elements. You can also upload company documents and configure general platform settings.